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Privacy Policy

Welcome to Realm’s Privacy Policy

1.1   Realm B2B Holding(“us”, “we”, or “our”) operates the www.realmb2b.com website and our remarketing operations.

We respect your privacy and are committed to protecting your data. This purpose of this notice is to inform you about our policies regarding the collection, use, and disclosure of personal data when you use our Service (regardless from where you visit it), or provided by you in some other manner, or collected by us separately in the course of our dealings with you and /or your company. The notice also explains the choices you have associated with that data.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

1.2   All your Personal Data shall be held and used in accordance with applicable international data laws, and our working standard is to the EU General Data Protection Regulation 2016/679 (“GDPR”) and UK laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data. If you want to know what Personal Data we collect and hold about you, or to exercise any of your rights as set out below, please email us at hello@realmb2b.com.

1.3   We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1.4    The Service is not intended for children, and we do not knowingly collect data relating to children.

2   Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this privacy notice, we are a Data Controller of your data. We are registered as such at the ICO: https://ico.org.uk/ESDWebPages/Entry/ZB040925

3   Contact Details

You may contact us by telephone, email or in writing, regarding any questions you may have relating to this privacy notice and/or the data we hold about you. We try to respond to all genuine requests within a month, but it may take us longer than that depending on the nature of your request(s). Our contact details are as follows:

Email: hello@realmb2b.com

Telephone: 07548342781

Postal address: 180 Kings Cross Road, London, WC1X 9DE, United Kingdom

4   Personal data we collect about you and how

4.1   Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer certain personal data  or information that can be used to contact or identify you (“Personal Data”). This may include, but not be limited to:

  •   Identity data, which includes your name and address;
  •   Contact data, which includes your email address, telephone number, job title, and company name;
  •   Financial data, such as your payment card details;
  •   Technical data, which includes your IP address, login details, browser type and browser plug-ins, time zone setting and location, what operating system you are using, and other platforms or technology you use to access the Service;
  •   Usage data, which includes information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data;
  •   Cookies, which are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. We use cookies and similar tracking technologies to track the activity on our Service and to hold certain information. You can set your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use include session cookies, preference cookies, security cookies, and analytical cookies.

4.2   We may use your Personal Data to contact you with, marketing or promotional material and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications, by clicking ‘Unsubscribe’ on email marketing material or by contacting us directly at hello@realmb2b.com.

4.3   We collect your Personal Data either via direct interactions with you (for example, when you supply us with the information as listed above, on an individual basis or by registering to use our Services; another example would be when you correspond with us by email, in which case we may retain the content of your email messages together with your email address and our responses); and automated technologies or interactions via the Service, or from third parties or publicly available information (for example, from analytics providers).

5   Use of Data

5.1   We use the collected data for various purposes:

  •   To provide and maintain our Service;
  •   To inform you about our products, services, work and events;
  •   Changes to our Service;
  •   To provide customer support;
  •   To gather analysis or valuable information so that we can improve our Service;
  •   To monitor the usage of our Service;
  •   To detect, prevent and address technical issues;
  •   To provide you with general information about other services we offer that are similar to those that you have already enquired about.

5.2    Under GDPR, the main grounds that we rely upon in order to process your Personal Data are the following:

(a)        Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your Personal Data. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;

(b)        Necessary for the purposes of legitimate interests – either we, or a third party, will need to process your Personal Data for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your Information protected. Our legitimate interests include business marketing efforts, responding to requests and enquiries from you or a third party, notifying of changes to our Service, optimising our website and user experience, informing you about related and relevant properties and ensuring that our operations are conducted in an appropriate and efficient manner;

(c)         Performance of a contract – we process your data where it is necessary in order for us to perform our obligations under a contract we have entered into with you;

(d)        Consent – in some circumstances, we may ask for your additional consent to process your Personal Data in a particular way.

6   Disclosures of Personal Data

6.1   In order to provide certain services, we may share your Personal Data with third party service providers. We will not share your Personal Data with any third party where it is not necessary to do so, or necessary to provide a service to you. Circumstances when Personal Data may be shared include:

  •   With CRM systems and IT infrastructure companies.
  •   Email logistics / automation providers.
  •   Website development, where we may need to provide website FTP access to our trusted development parties.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.2   We may use third-party Service Providers to monitor and analyse the use of our Service. For example, Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy terms web page

6.3   Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). For example, we may disclose your Personal Data in the good faith and / or belief, that such action is necessary to:

(a)   To comply with a legal obligation;

(b)   To protect and defend our rights or property;

(c)   To prevent or investigate possible wrongdoing in connection with the Service;

(d)   To protect the personal safety of users of the Service or the public;

(e)   To protect against legal liability.

7   Transfer of Data

7.1   Your information, including Personal Data, may be transferred to — and maintained on — computers or servers located outside of your country of residence, to countries where the data protection laws may differ than those in your country. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

7.2   Your consent to this privacy notice followed by your submission of such Personal Data and  information represents your agreement to that transfer.

7.3   We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

8   Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. In the event of a suspected or actual data breach, we will notify you, any applicable regulator where we are legally required to do so.

9   Retention of Personal Data

9.1   We will retain your Personal Data only for as long as is necessary for the purposes set out in this privacy notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

9.2   We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

9.3   In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your email address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.

10   Your legal rights

You have the right to:

  •   Request access to the Personal Data that we hold about you (this is called a data subject access request);
  •   Request correction of the Personal Data that we hold about you;
  •   Request us to erase all Personal Data that we hold about you;
  •   Object to us processing your Personal Data in certain circumstances;
  •   Request restriction(s) of us processing your Personal Data in certain circumstances;
  •   Request the transfer of your Personal Data to you or to a third party;
  • ·   Withdraw consent at any time where we are relying on your consent to process your Personal Data (but that will not have any impact on any processing carried out before you withdraw consent). Consent withdrawal may impact how we provide the Service to you.

In order to exercise any of these rights, please contact us at hello@realmb2b.com. Whilst no fee payable in order to exercise any of these rights, if you make unjustified, repetitive, excessive, requests, we may charge you a reasonable fee for dealing with them. You may also need to give us specific information in order for us to confirm your identity, as a security measure, in relation to the exercise of your rights listed above.

11   Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy notice or policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

12   Changes To This Privacy Notice

We may update our Policies from time to time and reserve the right to do so. You are advised to review this privacy notice periodically for any changes.

13   Making a Complaint In the UK

We would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Otherwise, if you are unhappy about our use of your Information, you are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:

Telephone: 0303 123 1111

Website: https://ico.org.uk/